DeskPerk allows you to quickly add on services that are unavailable within your Zendesk help desk. You can fully manage all your help desks from your DeskPerk account.
DeskPerk is just an interface between you and your support desk company. None of the information from your help desk or any additional information provide by your customers is stored by our service. We have taken the necessary steps to ensure that information that is collected ( support ticket IDs, help desk user IDs and date information ), for the purpose of providing our service, is only accessible by two individuals within our company.
All services by DeskPerk retrieve ticket data using Zendesk's API, we then process your ticket and all requested information is discarded. We never store any ticket data ( other than the information above ) to any server. You have full control over our API access from within your help desk admin account. If you have any questions or concerns, please contact us!