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Read Receipt Information

Know when emails to customers are opened. See how long it took before the email was viewed, when it was sent, when the email was opened and what comment was read. The read receipt includes a summary of the comment sent to quickly identify exactly which update your customer's have read.

Comment Summary

The read receipt includes a summary of the comment that was sent, to quickly identify exactly which update your customer's have read.

Supervisor Actions

You can create Supervisor Actions to either send a reminder emails for unread tickets or a follow up email to increase solve times on read tickets.

Custom Views

Quickly create views, within your Freshdesk account, to see which tickets have not been read based on adding DeskPerk tags to your tickets.

Meta Data

Would you like to know what device, computer or browser your user is using? We can also include extra data to show you this information.

Agent Assignment (Coming Soon)

Read items are marked by the sending agent. This allows your agents to quickly identify each of their own read receipts and not waste time seeing which comment update was read.

Block / Allow Lists

Easily block IPs for staff / management to prevent unwanted reads from being recorded within Freshdesk. We also allow you to white list IPs for situations where you have agents onsite.

We don't store ANY help desk customer data, period!

DeskPerk is just an interface between you and your support desk company. None of the information from your help desk or any additional information provide by your customers is stored by our service. We have taken the necessary steps to ensure that information that is collected ( support ticket IDs, help desk user IDs and date information ), for the purpose of providing our service, is only accessible by two individuals within our company.

All services by DeskPerk retrieve ticket data using your help desk company's API, we then process your ticket and all requested information is discarded. We never store any ticket data ( other than the information above ) to any server. You have full control over our API access from within your help desk admin account. If you have any questions or concerns, please contact us!