By just adding a custom tag to your Zendesk tickets, we will automatically check outstanding ticket's email addresses to see if they are valid or not. Never worry again if a customer is not receiving your emails again!
After you add our Read Receipt code to your Zendesk Triggers / Automations, just add the "dp-email" tag to all new requests and we handle the rest!
If an email address is found to be invalid, we will post a Private Comment on the ticket letting you know what the problem is and possible corrections if available. You can then decide what you would like to do with the ticket.
Know when Zendesk emails to customers are opened and viewed.
LEARN MOREAllow customers to view, update and solve Zendesk tickets without a support account.
LEARN MOREKnow when Freshdesk emails to customers are opened and viewed.
LEARN MOREDeskPerk is just an interface between you and your support desk company. None of the information from your help desk or any additional information provide by your customers is stored by our service. We have taken the necessary steps to ensure that information that is collected ( support ticket IDs, help desk user IDs and date information ), for the purpose of providing our service, is only accessible by two individuals within our company.
All services by DeskPerk retrieve ticket data using your help desk company's API, we then process your ticket and all requested information is discarded. We never store any ticket data ( other than the information above ) to any server. You have full control over our API access from within your help desk admin account. If you have any questions or concerns, please contact us!