Add my Help Desk to my DeskPerk Account
To add a new Freshdesk help desk to use our service, you need to Login to Your Account. The first page you will see is the Dashboard, this is where you can view all the help desks that are currently within your account.
Locate API Key
Before you can add your Freshdesk help desk to your DeskPerk Account, you will need to locate your API Key within your Freshdesk account. This allows us to provide all our services, without having to store any your help desk login information.
Add Read Receipts to Help Desk Emails
In order to track when a customer opens an email, you must add a Read Receipt Pixel to notifications you send from your Freshdesk help desk.
NOTE: The Freshdesk Read Receipt Pixel can only be added to the "Agent Adds Comment to Ticket" and "New Ticket Created" Requester Notifications.
Control which Staff will Mark Tickets as Read
The best way to make sure that staff don't mark tickets as read, is to only include your DeskPerk Read Receipt Pixel code in Requester Notifications ( See: Freshdesk - Add Read Receipts to Emails ). Please follow the instructions below to Block or Allow read receipts from your office:
NOTICE: If you are not experiencing any issues with read receipts, you do not have to continue.