Zendesk - Customize your Ticket Portal Email Links

DeskPerk Support Zendesk Ticket Portal

One of the many benefits of Zendesk is that they let you customize almost every aspect of the emails that are sent to requesters.  In order to change the appearance of a link to your Ticket Portal within an email, you need to use Cascading Style Sheets (CSS).  We have provided a few examples below to help you get started.

Instructions

  1. Copy one of the example Ticket Portal links from below.
  2. Replace the YOUR-ZENDESK-SUBDOMAIN with your subdomain.  Ours would be 'deskperk' from deskperk.zendesk.com.
  3. Edit the links look using CSS (Optional)
  4. Add the Ticket Portal Link to your Zendesk emails.

You are not limited to the options below.  You can style your buttons however you would like.  If you need any assistance, please Contact Us and we will be happy to give you a hand.

Default Link

<a href="https://portal.deskperk.com/zd/YOUR-ZENDESK-SUBDOMAIN/{{ticket.id}}/{{ticket.requester.id}}/{{ ticket.updated_at_with_timestamp | url_encode }}/">View Ticket Online</a>

Button

<a href="https://portal.deskperk.com/zd/YOUR-ZENDESK-SUBDOMAIN/{{ticket.id}}/{{ticket.requester.id}}/{{ ticket.updated_at_with_timestamp | url_encode }}/" style="display: inline-block; font-weight: bold; line-height: 18px; border-radius: 2px; padding: 5px 10px; text-decoration: none; color: #FFFFFF; background-color: #23265C;">View Ticket Online</a>

Buttons (centered w/ background and Solved Anchor)

<div align="center" style="display: block; width: 100%; padding: 20px; background-color: #EFEFEF; font-weight: bold;">Did we answer your question <p><a href="https://portal.deskperk.com/zd/YOUR-ZENDESK-SUBDOMAIN/{{ticket.id}}/{{ticket.requester.id}}/{{ ticket.updated_at_with_timestamp | url_encode }}/solve/" style="display: inline-block; line-height: 18px; border-radius: 2px; margin: 5px; padding: 5px 10px; text-decoration: none; color: #FFFFFF; background-color: #23265C;">&#10003; Yes, mark solved</a><a href="https://portal.deskperk.com/zd/YOUR-ZENDESK-SUBDOMAIN/{{ticket.id}}/{{ticket.requester.id}}/{{ ticket.updated_at_with_timestamp | url_encode }}/" style="display: inline-block; line-height: 18px; border-radius: 2px; margin: 5px; padding: 5px 10px; text-decoration: none; color: #FFFFFF; background-color: #23265C;">&#10007; No, update ticket</a></p></div>
 

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