Add Read Receipts to Help Desk Emails
In order to track when a customer opens an email, you must add a Read Receipt Pixel to notifications you send from your Zendesk help desk.
NOTE: The Read Receipt Pixel will not work on any Trigger that is sent out when a PRIVATE comment is added or from responses by end users.
Enabling Read Tags and Marking Tickets as Unread
To take full advantage of our Read Receipt service for Zendesk, you should enable Read Tags within your DeskPerk account. Once enabled, we will automatically remove DeskPerk tags from any ticket when it is marked as read.