DeskPerk Support Announcements
November 18, 2018 - We are please to announce the release of our Read Receipt service for Zendesk.
Our read receipts let you know when emails to customers are opened. See how long it took before the email was viewed, when it was sent, when the email was opened and what comment was read.
- Increase sales, cut ticket resolution times and increase NPS scores
- Increase agent productivity by showing them only tickets that have not been read and require a follow up email
- Quickly identify what comments have been read with our exclusive Agent Assignment and Comment Summary features
- Create Zendesk Automations to either send a reminder emails for unread tickets or a follow up email to increase solve times on read tickets
Read items are marked by the sending agent or by the most recent agent for Automation notifications. This allows your agents to quickly identify each of their own read receipts and not waste time seeing which comment update was read. (Exclusive)
The read receipt includes a summary of the comment that was sent, to quickly identify exactly which update your customer's have read. (Exclusive)
Our read receipts work with both triggers and automations. When you send an automated email and it is read, we will display the automation name in the comment summary. (Exclusive)
Quickly create views, within your Zendesk account, to see which tickets have not been read based on adding DeskPerk tags to your tickets.
Would you like to know what device, computer or browser your user is using We can also include extra data to show you this information.
Black / White Lists
We automatically black list agents using the Zendesk website from marking comments as read. You can also black list IPs for staff / management that do not use the Zendesk website within your company manually to prevent unwanted reads as well. We also allow you to white list IPs for situations where you have agents onsite.
DeskPerk allows you to quickly add on services that are unavailable within your Zendesk help desk. Founded in 2018, we have over 100 help desks taking advantage of our services. We currently offer the following services for Zendesk: