DeskPerk Support Announcements
January 22, 2019 - We are please to announce the release of our Ticket Portal service for Zendesk.
Quickly and easily add a link to all your Zendesk emails that allows customer to view, update and solve tickets without customers having to login to their support account. Users will be able to help you close tickets up to 50% faster!
- Increase sales, cut ticket resolution times and increase NPS scores
- Increase ticket portal interactions by providing a 1-click solution that doesn't require your customer to login to a support account
- Create Zendesk Automations emails with a link to your Ticket Portal to avoid Keyword Spam Traps
- Increase email delivery rates to over 98%
Unique Custom URLs
Each comment update generates a new custom link to access ticket information online. With that said, users can continue to use previous links from past emails to access their ticket. Our links are very secure and are validated on every request.
For an extra layer of security, you can enable validation on your Ticket Portal. This requires the requester to enter their email address before accessing the ticket online. (Exclusive)
We have made it quick and simple for users to view, update or solve a ticket. Based on the custom URL anchor you use, your Public Portal will display different default views and options. (Exclusive)
Custom Look and Feel
Make your Ticket Portal your own. You can fully customize everything to match your companies brand. (Exclusive)
Custom Email Links
Create any kind of email links you would like to include in your Zendesk emails. Wether they are text or fully styled HTML links - they will work!
Even if your customer does not allow downloading of images within their email client, we will mark your email as read if they visit your Public Portal.
DeskPerk allows you to quickly add on services that are unavailable within your Zendesk help desk. Founded in 2018, we have over 100 help desks taking advantage of our services. We currently offer the following services for Zendesk: